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Is this jewel in solid gold?
YES! LIL's jewels are handmade in solid gold only. They are in 9 or 18 carat gold as you can see in each product page (details section). In your LIL box you will find a 2 years warranty certificate and the gold title.
Can I exchange/return my order?
From Italy: yes. Exchanges and returns are free within 14 days from the delivery of the package.
From EU: yes. Exchanges and returns are accepted within 14 days from the delivery of the package, the cost of shipments is stated in this chart.
From the rest of the world we can only accept returns. Please read our Terms and Conditions here.