☆ IMPORTANT NOTICE DUE COVID-19: Ups assured us that every employee is working in total safety and aligned with the guideline issued by the government. We’re working hard to deliver safely and on time.
WHEN WILL MY ORDER SHIP?
Your order is packed and shipped within 1-2 business days from your purchase.
WHEN WILL MY ORDER ARRIVE?
Average delivery time
Italy (Standard Shipping): 2-3 business days
Italy (Express Shipping): 1-2 business days
International Orders: 2-6 business days
International shipping depends completely on the customs of the country we are shipping to.
IS IT A BIRTHDAY PRESENT?
Contact us if you need to know the exact day of arrival.
HOW MUCH DOES IT COST TO SHIP MY ORDER?
INTERNATIONAL DUTIES & TAXES Customers are responsible for any additional taxes or duties that may be due when receiving an international order. We currently ship from Milan, Italy.
WHICH SHIPPING METHODS ARE AVAILABLE?
ITALY: UPS Standard UPS Express UPS Access Point Pick Up Delivery by bike (Milan only) LIL House Pick Up: Via Gaetano Donizetti 36, 20122 Milano INTERNATIONAL: UPS Express Saver
WHEN WILL MY ORDER BE SHIPPED? All orders received before 12pm will be shipped on the same day. Orders received after 12pm will be shipped the following business day.
HOW CAN I TRACK MY ORDER?A tracking number will be provided for all orders via e-mail once the package is sent. You can track the status of your package here.
I'M HAVING TROUBLE WITH TRACKING NUMBER.
Contact us! We will be happy to help.
I TYPED THE WRONG ADDRESS, WHAT CAN I DO?
Contact us! If the order hasn't shipped yet we will be able to send it to the correct address.
DO YOU SHIP TO MY COUNTRY? Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.