☆ IMPORTANT NOTICE DUE COVID-19: Ups assured us that every employee is working in total safety and aligned with the guideline issued by the government. We’re working hard to deliver safely and on time.
HOW CAN I TRACK MY ORDER?
A tracking number will be provided for all orders via e-mail once the package is sent. You can track the status of your package here.
WHEN WILL MY ORDER BE SHIPPED?
All orders received before 9am will be shipped on the same day. Orders received after 9am will be shipped the following business day*.
*Precious Capsule and Made to orders will be shipped within 25 working days
WHEN WILL MY ORDER ARRIVE?
Average delivery time
Italy (Standard Shipping): 2-3 business days*
Italy (Express Shipping): 1-2 business days*
International Orders: 2-6 business days* International shipping depends completely on the customs of the country we are shipping to.
*Precious Capsule and Made to orders will be shipped within 20 working days
IS IT A BIRTHDAY PRESENT?
Contact us if you need to know the exact day of arrival.
HOW MUCH DOES IT COST TO SHIP MY ORDER?
INTERNATIONAL DUTIES & TAXES
Customers are responsible for any additional taxes or duties that may be due when receiving an international order. We currently ship from Milan, Italy.
ITALY: UPS Standard, UPS Express, UPS Access Point, Pick Up Delivery by bike (Milan only), LIL House Pick Up: Via Gaetano Donizetti 36, 20122 Milano
INTERNATIONAL: UPS Express Saver
I'M HAVING TROUBLE WITH TRACKING NUMBER.
Contact us! We will be happy to help.
I TYPED THE WRONG ADDRESS, WHAT CAN I DO?
Contact us! If the order hasn't shipped yet we will be able to send it to the correct address.
DO YOU SHIP TO MY COUNTRY?
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.
A valid ID doc will have to be shown to the shipping company before the hand over of your Precious Capsule parcel.