Shipping & Returns

WHERE CAN I PURCHASE LIL?
LIL is available at WWW.LILMILAN.COM and in the list of stores here.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, American Express, Mastercard and Discovery Cards.
You also have the option to pay with ApplePay.

WHEN WILL MY ORDER ARRIVE?
Your order is packed and shipped within 1-3 days of your purchase.
Average delivery time for Domestic Orders (Italy) is 3-4 business days.
Average delivery time for International Orders is 7-10 business days, but it could take up to three weeks.
International shipping depends completely on the customs of the country we are shipping to.
Please feel free to contact us if you have any other questions. Have the Order Number and the Name of the person who purchased the Item(s) on hand when you do.

WHAT CURRENCY DO YOU CHARGE?
Euro (€).

HOW MUCH DOES IT COST TO SHIP MY ORDER?
We are a flat shipping rate of 7for orders in Italy.
We have a flat shipping rate of 15for orders everywhere else.

DO YOU SHIP TO MY COUNTRY?
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

WHAT ARE YOUR MATERIALS MADE OF?
All item descriptions will tell you exactly what material the item is made of.
If the description says ‘Gold’ it is solid gold, not gold filled or gold plated.

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
We will happily replace the damaged item or reship you an item if you received something incorrectly.

HOW CAN I CONTACT YOU?
Visit our CONTACT PAGE.

HOW CAN I TRACK MY ORDER?
A tracking number can be provided for all orders.

Returns & Exchanges

Free Returns
We want you to be fully satisfied with every product that you purchase from www.lilmilan.com. If you are not satisfied with a product that you have purchased, you may return it within 7 days of delivery for a full refund of the purchase price, minus the shipping cost. Please note: personalized items cannot be returned.

Return Shipping is Free
You will be provided with a pre-paid label to return your purchase. Please email our Customer Service Department at contact@lilmilan.com
We ask that the product be unused, in original boxes, and with all original paperwork, parts and accessories in order to ensure full credit. Sale merchandise will be issued a credit at the purchased price. Purchases must be returned from the original shipping country.

Credit
You can expect a full refund of the purchase price, minus the shipping within 30 days of receipt of your return in the same form of payment originally used for the purchase.

Returning an Item - Everyday Free Returns
If you would like to return an item that you purchased on www.lilmilan.com, please follow the instructions outlined below.

  1. Pack the product(s) securely in the original product packaging. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
  2. Secure the prepaid shipping label securely to the carton. Please make sure that the address to which it will ship is clearly legible.
  3. Before sending the return shipment, please remove all extra labels from the outside of the package. 
  4. For domestic orders we'll set up a pick up for you, for international returns please contact us at contact@lilmilan.com
  5. Keep the Return Tracking Number for your return in order to monitor delivery status.

 

International Duties & Taxes
Customers are responsible for any additional taxes or duties that may be due when receiving an international order. We currently ship from Milan, Italy.