LIL ANSWERS:

EVERYTHING YOU NEED TO KNOW

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WHERE CAN I PURCHASE LIL?
LIL is available at WWW.LILMILAN.COM and in the list of stores here.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accep, Visa, American Express, Mastercard and Discovery Cards.
You also have the option to pay with PayPal.

WHEN WILL MY ORDER ARRIVE?
Your order is packed and shipped within 1-2 days of your purchase.
With STANDARD SHIPPING, average delivery time for Domestic Orders (Italy) is 2-3 business days.
Average delivery time for International Orders is 3-6 business days, but it could take up to three weeks.

You can choose EXPRESS SHIPPING and get your order sooner. 
International shipping depends completely on the customs of the country we are shipping to.
Please feel free to contact us if you have any other questions. Have the Order Number and the Name of the person who purchased the Item(s) on hand when you do.

WHAT CURRENCY DO YOU CHARGE?
Euro (€).

HOW MUCH DOES IT COST TO SHIP MY ORDER?
STANDARD SHIPPING/ITALY:  7€, 2/3 working days delivery. 
EXPRESS SHIPPING/ITALY: 15€, next day delivery before noon.
STANDARD SHIPPING/WORLDWIDE: 15€, 4/5 working days delivery.
EXPRESS SHIPPING/WORLDWIDE: 30€, 2/3 working days delivery.

DO YOU SHIP TO MY COUNTRY?
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

WHAT ARE YOUR MATERIALS MADE OF?
All item descriptions will tell you exactly what material the item is made of.
If the description says ‘Gold’ it is solid gold, not gold filled or gold plated.

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
We will happily replace the damaged item or reship you an item if you received something incorrectly.

WHAT IF I BROKE MY LIL JEWEL?
Please contact us at contact@lilmilan.com and we will be happy to send you a quote in order to fix it with our in house goldsmith. 

HOW CAN I CONTACT YOU?
Visit our CONTACT PAGE or through WhatsApp +393455748881.

HOW CAN I TRACK MY ORDER?
A tracking number can be provided for all orders.

 
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FILL IN THIS FORM AND WE WILL GET BACK TO YOU WITHIN 24 HOURS

Free Returns & Exchanges | ITALY

We want you to be fully satisfied with every product that you purchase from www.lilmilan.com. If you chose the wrong size or you are not satisfied with a product that you have purchased,  you may return it within 7 days of delivery for a free of charge exchange or a full refund of the purchase price, minus the shipping cost. Please note: personalized items cannot be returned. Fill in this form and we will get back to you within 24 hours. 

Exchanges | WORLDWIDE
We want you to be fully satisfied with every product that you purchase from www.lilmilan.com. If you chose the wrong size, you may send a request to exchange it within 7 days of delivery. We will require you to cover 50% of the shipping cost (15€). Please note: personalized items cannot be exchanged.

Returns | WORLDWIDE
We want you to be fully satisfied with every product that you purchase from www.lilmilan.com. If you are not satisfied with a product that you have purchased, you may return it within 7 days of delivery for a full refund of the purchase price, minus the shipping cost (15€). Please note: personalized items cannot be returned.

Return Shipping Info
You will be provided with a pre-paid label to return your purchase. Please fill in this form and we will get back to you within 24 hours. 
We ask that the product be unused, in original boxes, and with all original paperwork, parts and accessories in order to ensure full credit. Sale merchandise will be issued a credit at the purchased price. Purchases must be returned from the original shipping country.

Credit
You can expect a full refund of the purchase price, minus the shipping within 30 days of receipt of your return in the same form of payment originally used for the purchase.

How to package an Item
If you would like to return an item that you purchased on www.lilmilan.com, please follow the instructions outlined below.

  1. Pack the product(s) securely in the original product packaging. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
  2. Secure the prepaid shipping label securely to the carton. Please make sure that the address to which it will ship is clearly legible.
  3. Before sending the return shipment, please remove all extra labels from the outside of the package. 
  4. For domestic returns we will suggest for you to drop it at the closest UPS Access Point or we'll set up a pick up for you. For international returns please contact us at contact@lilmilan.com
  5. Keep the Return Tracking Number for your return in order to monitor delivery status.

 

International Duties & Taxes
Customers are responsible for any additional taxes or duties that may be due when receiving an international order. We currently ship from Milan, Italy.